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In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.
The user interfaces for corpus analysis platforms must provide a high degree of accessibility for ordinary users and at the same time provide the possibility to answer complex research questions. In this paper, we present the design concepts behind the user interface of KorAP, a corpus analysis platform that has evolved into the main gateway to CoRoLa, the Reference Corpus of Contemporary Romanian Language. Based on established principles of user interface design, we show how KorAP addresses the challenge of providing a user-friendly interface for heterogeneous corpus data to a wide range of users with different research questions.