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Telephone-based remote interpreting has come into widespread use in multilingual encounters, all the more so in times of refugee crises and the large influx of asylum-seekers into Europe. Nevertheless, the linguistic practices in this mode of communication have not yet been examined comprehensively. This article therefore investigates selected aspects of turn-taking and clarification sequences during semi-authentic telephone-interpreted counselling sessions for refugees (Arabic–German). A quantitative analysis reveals that limited audibility makes it more difficult for interpreters to claim their turn successfully; in most cases, however, turn-taking occurs smoothly. The trouble sources that trigger queries are mainly content-related and interpreters vary greatly in the ways they deal with such difficulties. Contrary to what one might expect, the study shows that coordination fails only rarely during telephone-based remote interpreting.
Audio-based interpreting (by telephone or comparable devices) has lately become a widespread communicative practice in multilingual encounters, especially as a consequence of the refugee crisis. Despite the growing need for location-independent assistance, its linguistic-communicative requiremehts have hardly been explored. The central question posed by this paper is therefore: How do the participants in interpreter-mediated counselling sessions conducted via the telephone compensate for the lack of the co-presence and which strategies are (preferably) employed when determining turn-taking in such exceptional circumstances?