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In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.
This article evaluates the terminological component (TC) of the grammis portal on German grammar developed by the Institut für Deutsche Sprache. The TC is included into grammis to facilitate nonlinguists‘ access to the main components of the portal: Grammar in questions and answers, and the Systematic Grammar. The TC thus has the potential to be an extremely useful and important grammis component. We discuss to what extend the TC achieves its goals, and make some suggestions how it could be improved. The most important aspects considered in the evaluation are: (a) TC completeness and consistency, (b) accessibility and usability of definitions and index, (c) integration of the TC with the overall system.