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In this chapter, we overview the specificity of comparisons made within the perspective of Conversation Analysis (CA), and we position them in relation to other fields. We introduce the analytical mentality, methodology, and procedures of CA, and we show how we used it for the analysis of OKAY in this volume.
In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.