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Fragen, meist mit systemisch-lösungsorientiertem Hintergrund, gelten im Coaching als Königsweg für den Erfolg. Entsprechend ist eine große Anzahl an Publikationen entstanden, die diese zentrale Intervention in den Blick nehmen. In dieser Praxisliteratur werden Fragen dabei oftmals rezeptartig nach Typus, Funktion und möglichen Anwendungskontexten wie etwa Phasen geordnet sowie anhand dekontextualisierter Beispiele beschrieben. Fragen, die in Praxis- und Lehrbuchsammlungen aufgenommen wurden, sind aus der Theorie hergeleitet und in der Praxis erprobt. Allerdings finden sich in dieser Literatur auch empirisch nicht haltbare Aussagen wie etwa die negative Bewertung geschlossener Fragen. Außerdem stellt ihre dekontextualisierte Darstellungsform insbesondere für unerfahrene Coaches eine Herausforderung bei der Umsetzung ins konkrete Coaching-Handeln dar: Fragen sind immer eingebettet in einen Kontext und müssen auf die Anwesenden, die jeweilige kommunikative Interaktion mit ihnen sowie die lokale sequenzielle Struktur des Gesprächs übersetzt werden. Die wissenschaftliche Überprüfung, wie diese Fragensammlungen im Coaching (erfolgreich) ein- und umgesetzt werden, ist dabei insgesamt noch ganz am Anfang. Der vorliegende Beitrag berichtet von einem aktuellen interdisziplinären Forschungsprojekt, das Fragen in den empirischen Blick nimmt und dabei einen Übergang von Eminenz zur Evidenz ermöglicht. Der Beitrag liefert auch Ideen und Anregungen für Coaches, diese Übersetzungsarbeit zu leisten.
Meaning in interaction
(2024)
This editorial to the Special Issue on “Meaning in Interaction” introduces to the approach of Interactional Semantics, which has been developed over the last years within the framework of Interactional Linguistics. It discusses how “meaning” is understood and approached in this framework and lays out that Interactional Semantics is interested in how participants clarify and negotiate the meanings of the expressions that they are using in social interaction. Commonalities and differences of this approach with other approaches to meaning are flagged, and the intellectual origins and precursors of Interactional Semantics are introduced. The contributions to the Special Issue are located in the larger field of research.
The ubiquity of smartphones has been recognised within conversation analysis as having an impact on conversational structures and on the participants’ interactional involvement. However, most of the previous studies have relied exclusively on video recordings of overall encounters and have not systematically considered what is taking place on the device. Due to the personal nature of smartphones and their small displays, onscreen activities are of limited visibility and are thus potentially opaque for both the co-present participants (“participant opacity”) and the researchers (“analytical opacity”). While opacity can be an inherent feature of smartphones in general, analytical opacity might not be desirable for research purposes. This chapter discusses how a recording set-up consisting of static cameras, wearable cameras and dynamic screen captures allowed us to address the analytical opacity of mobile devices. Excerpts from multi-source video data of everyday encounters will illustrate how the combination of multiple perspectives can increase the visibility of interactional phenomena, reveal new analytical objects and improve analytical granularity. More specifically, these examples will emphasise the analytical advantages and challenges of a combined recording set-up with regard to smartphone use as multiactivity, the role of the affordances of the mobile device, and the prototypicality and “naturalness” of the recorded practices.
Korpora gesprochener Sprache
(2022)
Korpora gesprochener Sprache bestehen aus Audio- oder Videoaufnahmen sprachlicher Produktionen, die über eine Transkription einer linguistischen Analyse zugänglich gemacht werden. Sie kommen zur Untersuchung unterschiedlichster sprachwissenschaftlicher Fragestellungen unter anderem in der Gesprächsforschung, der Dialektologie und der Phonetik zum Einsatz. Dieser Beitrag diskutiert die wichtigsten Eigenschaften von Korpora gesprochener Sprache und stellt einige Vertreter der verschiedenen Kategorien vor.
Meta-communicative practices are generally reflexive in a fairly obvious sense: Inasmuch as speakers use them to talk about or comment on earlier/subsequent talk, they use language self-reflexively. In this paper, we explore a practice that is reflexive not only in this meta-communicative sense but also in a sequential-interactional one: Prefacing a conversational turn with I was gonna say. We show that the I was gonna say-preface furnishes the following general semantic-pragmatic affordances: (1) It retroactively relates the speaker’s subsequent talk to preceding talk from a co-participant, (2) it embodies a claim to prior, now-preempted, communicative intent with regard to what their co-participant has (just) said/done, (3) it therefore displays its speaker’s orientation to the relevance or the appropriate placement of the action(s) done in their own subsequent talk at an earlier moment in the interaction, and (4) it reflexively re-invokes, or retrieves, this earlier moment as the relevant sequential context for their action(s). We then go on to illustrate how speakers draw on these sequentially reflexive affordances for managing recurrent interactional contingencies in specific sequential environments. The paper ends with a discussion of the role that reflexivity plays in and for the deployment of this practice.
Auch Linguist*innen, die gesprochene Sprache untersuchen, kommen schon seit längerem nicht mehr ohne digitale Infrastrukturen aus. Seit Beginn der Gesprochene-Sprache-Forschung werden Gespräche aufgezeichnet und anschließend transkribiert, da die flüchtigen, innerhalb von Bruchteilen von Sekunden stattfindenden Feinheiten des Gesprochenen paradoxerweise nur durch Verschriftung im Detail untersucht werden können. Diese Detailuntersuchungen beschränkten sich im vergangenen Jahrhundert meist auf wenige Einzelbelege für ein untersuchtes Phänomen. Das heißt, die Forschenden hatten den unmittelbaren Überblick über ihre Datenkollektionen und benötigten keine elaborierten digitalen Methoden zu deren Aufbereitung, Annotation und Analyse. Dies hat sich in den letzten beiden Jahrzehnten stark geändert: Es wurden vermehrt gezielt große Datenmengen gesammelt, in Datenbanken organisiert und der Forschungsgemeinschaft zur Nutzung zur Verfügung gestellt. An erster Stelle muss hier das Forschungs- und Lehrkorpus gesprochenes Deutsch (FOLK) genannt werden (vgl. Schmidt 2014). Dieses wird seit 2008 am Leibniz-Institut für Deutsche Sprache (IDS) aufgebaut und ist heute das größte Referenzkorpus für das gesprochene Deutsch.
The article addresses Solution-Oriented Questions (SOQs) as an interactional practice for relationship management in psychodiagnostic interviews. Therapeutic alliance results from the concordance of alignment, as willingness to cooperate regarding common goals, and of affiliation, as relationship based upon trust. SOQs particularly allow for both: They are situated at the end of a troublesome topic area, which is linked to low agency on the patient’s side, and they reveal understanding of and interest in the patient. Following the paradigm of Conversation Analysis and German Gesprächsanalyse this paper analyzes the design and functions of SOQs as a means for securing and enhancing the relationship in the process of therapy. Our data comprise 15 videotaped first interviews following the manual of the Operationalized Psychodynamic Diagnostics. The analyses refer to all SOQs found but will be illustrated by means of a single conversation.
Mock fiction is a genre of humorous, fictional narratives. It is pervasive in adolescents’ peer-group interaction. Building on a corpus of informal peer-group interaction among 14 to 17 year-old German adolescents, it is shown how mock fiction is used to sanction identity-claims of peer-group co-members that are taken to be inadequate by the teller of a mock fiction. Mock fiction exposes and ridicules those claims by fictional exaggeration. Mock fiction is an indirect, yet sometimes even highly abusive means for criticizing and negotiating identities and statuses of peer-group members. The analysis shows how mock fiction is collaboratively produced, how it is used to convey criticism and to negotiate social norms indirectly, and how, in addition, it allows for performative self-positioning of the tellers as skilled, entertaining tellers and socio-psychological diagnosticians.
As part of our project "German at Work: The Linguistic and Communicative Integration of Refugees" at the Leibniz-Institute for the German Language (Mannheim, Germany), we are conducting several ethnographic field studies to investigate the integration process of refugees into various professional fields. The guiding questions are which linguistic and communicative problems arise in workplace interactions between refugees and their colleagues and with which communicative practices the participants ensure mutual understanding. In the present article, we further focus on the question whether and how the professional trainers use the work interactions as opportunities for language mediation and which practices they use.
OKAY originates from English, but it is increasingly used across languages. This chapter presents data from 13 languages, illustrating the spectrum of possible uses of OKAY in responding and claiming understanding in contexts of informings. Drawing on a wide range of interaction types from both informal and institutional contexts, including those crucially involving embodied practices, we show how OKAY can be used to (i) claim sufficient understanding, (ii) mark understanding of the prior informing as preliminary or not complete, and (iii) index discrepancy of expectation.
Our paper examines how bodily behavior contributes to the local meaning of OKAY. We explore the interplay between OKAY as response to informings and narratives and accompanying multimodal resources in German multi-party interaction. Based on informal and institutional conversations, we describe three different uses of OKAY with falling intonation and the recurrent multimodal patterns that are associated with them and that can be characterized as ‘multimodal gestalts’. We show that: 1. OKAY as a claim to sufficient understanding is typically accompanied by upward nodding; 2. OKAY after change-of-state tokens exhibits a recurrent pattern of up- and downward nodding with distinctive timing; and 3. OKAY closing larger activities is associated with gaze-aversion from the prior speaker.
In this chapter, we overview the specificity of comparisons made within the perspective of Conversation Analysis (CA), and we position them in relation to other fields. We introduce the analytical mentality, methodology, and procedures of CA, and we show how we used it for the analysis of OKAY in this volume.
In this paper we examine the composition and interactional deployment of suspended assessments in ordinary German conversation. We define suspended assessments as lexicosyntactically incomplete assessing TCUs that share a distinct cluster of prosodic-phonetic features which auditorily makes them come off as 'left hanging' rather than cut-off (e.g., Schegloff/Jefferson/Sacks 1977; Jasperson 2002) or trailing-off (e.g., Local/Kelly 1986; Walker 2012). Using CA/IL methodology (Couper-Kuhlen/Selting 2018) and drawing on a large body of video-recorded face-to-face conversations, we highlight the verbal, vocal and bodily-visual resources participants use to render such unfinished assessing TCUs recognizably incomplete and identify six recurrent usage types. Overall, the suspension of assessing TCUs appears to either serve as a practice for circumventing the production of assessments that are interactionally inapposite, or as a practice for coping with local contingencies that render the very doing of an assessment problematic for the speaker. Data are in German with English translations.
Der Beitrag stellt zunächst die drei grundlegenden methodischen Verfahren der Konversationsanalyse und der mittlerweile deren Vorgehen folgenden diskursiven Psychologie dar: die Transkription, die detaillierte Sequenzanalyse am Einzelfall und die (komparative) Analyse von Datenkollektionen. Nach einer Übersicht über grundlegende Befunde zur Organisation von Interaktionen wird auf drei psychologische Untersuchungsbereiche eingegangen: Die Konstitution von Identität in Gesprächen, die Rolle von Kognitionen in der sozialen Interaktion und die Erforschung von Psychotherapiegesprächen.
This article makes an empirical and a methodological contribution to the comparative study of action. The empirical contribution is a comparative study of three distinct types of action regularly accomplished with the turn format du meinst x (“you mean/think x”) in German: candidate understandings, formulations of the other’s mind, and requests for a judgment. These empirical materials are the basis for a methodological exploration of different levels of researcher abstraction in the comparative study of action. Two levels are examined: the (coarser) level of conditionally relevant responses (what a response speaker must do to align with the action of the prior turn) and the (finer) level of “full alignment” (what a response speaker can do to align with the action of a prior turn). Both levels of abstraction provide empirically viable and analytically interesting descriptive concepts for the comparative study of action. Data are in German.
How Do Speakers Define the Meaning of Expressions? The Case of German x heißt y (“x means y”)
(2020)
To secure mutual understanding in interaction, speakers sometimes explain or negotiate expressions. Adopting a conversation analytic and interaction linguistic approach, I examine how participants explain which kinds of expressions in different sequential environments, using the format x heißt y (“x means y”). When speakers use it to clarify technical terms or foreign words that are unfamiliar to co-participants, they often provide a situationally anchored definition that however is rather context-free and therefore transferable to future situations. When they explain common (but indexical, ambiguous, polysemous, or problematic) expressions instead, speakers always design their explanation strongly connected to the local context, building on situational circumstances. I argue that x heißt y definitions in interaction do not meet the requirements of scientific or philosophical definitions but that this is irrelevant for the situational exigencies speakers face.
In informal interaction, speakers rarely thank a person who has complied with a request. Examining data from British English, German, Italian, Polish, and Telugu, we ask when speakers do thank after compliance. The results show that thanking treats the other’s assistance as going beyond what could be taken for granted in the circumstances. Coupled with the rareness of thanking after requests, this suggests that cooperation is to a great extent governed by expectations of helpfulness, which can be long-standing, or built over the course of a particular interaction. The higher frequency of thanking in some languages (such as English or Italian) suggests that cultures differ in the importance they place on recognizing the other’s agency in doing as requested.
This paper studies practices of indexing discrepant assumptions accomplished by turn-constructional units with ich dachte ('I thought') in German talk-in-interaction. Building on the analysis of 141 instances from the corpus FOLK, we identify three sequential environments in which ich dachte is used to index that an assumption which a speaker (has) held contrasts with some other, contextually salient assumption. We show that practices which have been studied for English I thought are also routinely used in German: ich dachte is a means to manage epistemic incongruencies and to contrast an incorrect with a correct assumption in narratives. In addition, ich dachte is also used to account for the speaker's own prior actions which may have looked problematic because they built on misunderstandings which the speaker only discovered later. Moreover, ich dachte-practices may also be used to create comic effects by reporting an earlier, absurd assumption. The practices are discussed with regard to their role in regaining common ground, in managing relationships, in maintaining the identity of a rational actor, and in terms of their exploitation for other conversational interests. Special attention is paid to how co-occurring linguistic features, and sequential and pragmatic factors, account for local interpretations of ich dachte.
This article deals with narratives of traumatic experiences of parental violence in childhood, told by adult narrators in the context of clinical adult attachment interviews. The study rests on a corpus of interviews with 20 patients suffering from fibromyalgia, who were interviewed in the context of psychodynamic psychotherapy. Nine of the patients reported repeated experiences of parental violence. The article focuses on extracts from two interviews, which provide for a maximal contrast concerning the practices of telling experiences of violence and which are ‘clear cases’ of the practices that are characteristic of the whole corpus. The main differences between the different ways of telling concern:
• With respect to the ascription of guilt and responsibility, parental violence is portrayed as legitimate pedagogic action versus as being evil-minded and guilty without rational justification.
• With respect to the process of the telling, we find narrative trajectories over which an initial vague gloss is increasingly unpacked by reports of highly violent actions versus narratives in which violence is overtly stated and morally ascribed from its very first mention.
The recognizability of a stretch of conduct as social action depends on details of turn construction as well as the turn’s context. We examine details of turn construction as they enter into actions offering interpretations of prior talk. Such actions either initiate repair or formulate a conclusion from prior talk. We focus on how interpretation markers (das heißt [“that means”] vs. du meinst [“you mean”]) and interpretation formats (phrasal vs. clausal turn completions) each make their invariant contribution to specific interpreting practices. Interpretation marker and turn format go hand in hand, which leads to distinct patterns of interpreting practices: Das heißt+clause is especially apt for formulations, du meinst+phrase for repair. The results suggest that details of turn construction can systematically enter into the constitution of social action. Data are in German with English translation.