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This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
OKAY has been termed ‘a spectacular expression’ and ‘America’s greatest invention.’ This volume offers an in-depth empirical study of the uses that have resulted from its global spread. Focusing on actions and interactional practices, it investigates OKAY in a variety of settings in 13 languages. The collected work showcases the importance of a holistic analysis: prosodic realization and the placement of OKAY in its larger sequential and multimodal context emerge as constitutive for distinct uses in individual languages. An inductive approach makes it possible to identify practices not previously documented, for example OKAY used for ‘qualified acceptance’ or as a ‘continuer’, and to document a core of recurrent, similar uses across languages. This work also outlines new research directions for comparative analysis by offering first insights into the diachronic development of OKAY’s uses and the relationship of OKAY to other particles in specific languages.