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Der Weihnachtsbrief
(2020)
Fragen sind zentrale Interventionen im Coaching. Trotzdem gibt es kaum Erkenntnisse darüber, wie sie zur Veränderung bei Klientinnen und Klienten beitragen. Mit ihrem Fokus auf die sequenzielle Abfolge von Äußerungen wie „Frage – Antwort – Reaktion“ kann die linguistische Gesprächsanalyse dieses Veränderungspotenzial von Fragen beschreiben und so auch für die (Weiterbildungs-)Praxis oder Personalwirtschaft zugänglich machen.
Coaching outcome research convincingly argues that coaching is effective and facilitates change in clients. While coaching practice literature depicts questions as key vehicle for such change, empirical findings as regards the local and global change potential of questions are so far largely missing in both (psychological) outcome research and (linguistic and psychological) process research on coaching. The local change potential of questions refers to a turn-by-turn transformation as a result of their sequentiality, the global change potential is related to the power of questions to initiate, process and finalize established phases of change. This programmatic article on questions, or rather questioning sequences, in executive coaching pursues two goals: firstly, it takes stock of available insights into questions in coaching and advocates for Conversation Analysis as a fruitful methodological framework to assess the local change potential of questioning sequences. Secondly, it points to the limitations of a local turn-by-turn approach to unravel the overall change potential of questions and calls for an interdisciplinary approach to bring both local and global effectiveness into relation. Such an approach is premised on conversational sequentiality and psychological theories of change and facilitates research on questioning sequences as both local and global agents of change across the continuum of coaching sessions. We present the TSPP Model as a first result of such an interdisciplinary cooperation.
As part of a larger research paradigm on understanding client change in the helping professions from an interprofessional perspective, this paper applies a conversation analytic approach to investigate therapists’ requesting examples (REs) and their interactional and sequential contribution to clients’ change during the diagnostic evaluation process. The analyzed data comprises 15 videotaped intake interviews that followed the system of Operationalized Psychodynamic Diagnosis. Therapists’ requesting examples in psychodiagnostic interviews explicitly or implicitly criticize the patient’s prior turn as insufficient. They also open a retro-sequence and in the following turns provide for a description that helps clarify meaning and evince psychic or relational aspects of the topic at hand. While the therapist’s prior request initiates the patient’s insufficient presentation, the patient’s example presentation is regularly followed by the therapist’s summarizing comments or by further requests. Requesting examples thus are a particular case of requests that follow expandable responses regarding the sequential organization; yet, given that they make examples conditionally relevant, they are more specific. With the help of this sequential organization, participants co-construct common knowledge which allows the therapist to pursue the overall aim of therapy, which is to increase the patients’ awareness of their distorted perceptions, and thus to pave the way for change.