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This manual introduces a conversation analytically informed coding scheme for episodes involving the direct social sanctioning of problem behavior in informal social interaction which was developed in the project Norms, Rules, and Morality across Languages (NoRM-aL) at the Leibniz-Institute for the German Language. It outlines the background for its development, delimits the phenomena to which the coding scheme can be applied and provides instructions for its use.
The scheme asks for basic information about the recording and the participants involved in the episode, before taking stock of different features of the sanctioning episode as a whole. This is followed by sets of specific coding questions about the sanctioning move itself (such as its timing and composition) and the reaction it engenders. The coding enables researchers to get a bird’s eye view on recurrent features of such episodes in larger quantities of data and allows for comparisons across different languages and informal settings.
This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
The Encyclopedia of Terminology for Conversation Analysis and Interactional Linguistics is an online resource for students and scholars of CA/IL, publicly available on the EMCA Wiki page. Encyclopedias and glossaries are widespread across various fields and methods, and serve as immensely valuable resources. Given the extent to which the EMCA/IL community has expanded over the years—both terminologically as well as geographically—we hope that this encyclopedia of terminology will be well received by students and practitioners of CA and IL across the globe.