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The article addresses Solution-Oriented Questions (SOQs) as an interactional practice for relationship management in psychodiagnostic interviews. Therapeutic alliance results from the concordance of alignment, as willingness to cooperate regarding common goals, and of affiliation, as relationship based upon trust. SOQs particularly allow for both: They are situated at the end of a troublesome topic area, which is linked to low agency on the patient’s side, and they reveal understanding of and interest in the patient. Following the paradigm of Conversation Analysis and German Gesprächsanalyse this paper analyzes the design and functions of SOQs as a means for securing and enhancing the relationship in the process of therapy. Our data comprise 15 videotaped first interviews following the manual of the Operationalized Psychodynamic Diagnostics. The analyses refer to all SOQs found but will be illustrated by means of a single conversation.
Drawing on naturalistic video and audio recordings of international meetings, and within the framework of conversation analysis, ethnomethodology and interactional linguistics, this chapter studies how multilingual resources are mobilized in social interactions among professionals, how available linguistic and embodied resources are identified and used by the participants, which solutions are locally elaborated by them when they are confronted with various languages spoken but not shared among them, and which definition of multilingualism they adopt for all practical purposes. Focusing on the multilingual solutions emically elaborated in international professional meetings, we show that the participants orient to a double principle: on the one hand, they orient to the progressivity of the interaction, adopting all the possible resources that enable them to go on within the current activity; on the other hand, they orient to the intersubjectivity of the interaction, treating, preventing and repairing possible troubles and problems of understanding. Specific multilingual solutions can be adopted to keep this difficult balance between progressivity and intersubjectivity; they vary according to the settings, the competences at hand, the linguistic and embodied resources locally defined by the participants as publicly available, the multilingual resources treated as totally or partially shared, as transparent or opaque, and as needing repair or not. The paper begins by sketching the analytical framework, including the methodology and the data collected; it then presents some general findings, before offering an analysis of various ways in which participants keep the balance between progressivity and intersubjectivity in different multilingual interactional contexts.
Since Lerner coined the notion of delayed completion in 1989, this recurrent social practice of continuing one’s speaking turn while disregarding an intermediate co-participant’s utterance has not been investigated with regard to embodied displays and actions. A sequential approach to videotaped mundane conversations in German will explain the occurrence and use of delayed completions. First, especially in multi-party and multi-activity settings, delayed completions can result from reduced monitoring and coordinating activities. Second, recipients can use intra-turn response slots for more extended responsive actions than the current speaker initially projected, leading to delayed completion sequences. Finally, delayed completions are used for blocking possibly misaligned co-participant actions. The investigation of visible action illustrates that delayed completions are a basic practice for retrospectively managing co-participant response slots.
Our paper examines how bodily behavior contributes to the local meaning of OKAY. We explore the interplay between OKAY as response to informings and narratives and accompanying multimodal resources in German multi-party interaction. Based on informal and institutional conversations, we describe three different uses of OKAY with falling intonation and the recurrent multimodal patterns that are associated with them and that can be characterized as ‘multimodal gestalts’. We show that: 1. OKAY as a claim to sufficient understanding is typically accompanied by upward nodding; 2. OKAY after change-of-state tokens exhibits a recurrent pattern of up- and downward nodding with distinctive timing; and 3. OKAY closing larger activities is associated with gaze-aversion from the prior speaker.
OKAY originates from English, but it is increasingly used across languages. This chapter presents data from 13 languages, illustrating the spectrum of possible uses of OKAY in responding and claiming understanding in contexts of informings. Drawing on a wide range of interaction types from both informal and institutional contexts, including those crucially involving embodied practices, we show how OKAY can be used to (i) claim sufficient understanding, (ii) mark understanding of the prior informing as preliminary or not complete, and (iii) index discrepancy of expectation.
In this chapter, we overview the specificity of comparisons made within the perspective of Conversation Analysis (CA), and we position them in relation to other fields. We introduce the analytical mentality, methodology, and procedures of CA, and we show how we used it for the analysis of OKAY in this volume.
In informal interaction, speakers rarely thank a person who has complied with a request. Examining data from British English, German, Italian, Polish, and Telugu, we ask when speakers do thank after compliance. The results show that thanking treats the other’s assistance as going beyond what could be taken for granted in the circumstances. Coupled with the rareness of thanking after requests, this suggests that cooperation is to a great extent governed by expectations of helpfulness, which can be long-standing, or built over the course of a particular interaction. The higher frequency of thanking in some languages (such as English or Italian) suggests that cultures differ in the importance they place on recognizing the other’s agency in doing as requested.
This study investigates the question of whether the processing of complex anaphors require more cognitive effort than the processing of NP-anaphors. Complex anaphors refer to abstract objects which are not introduced as a noun phrase and bring about the creation of a new discourse referent. This creation is called “complexation process”. We describe ERP findings which provide converging support for the assumption that the cognitive cost of this complexation process is higher than the cognitive cost of processing NP-anaphors.
Preface
(2010)