Pragmatics & beyond : new series
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331
The article addresses Solution-Oriented Questions (SOQs) as an interactional practice for relationship management in psychodiagnostic interviews. Therapeutic alliance results from the concordance of alignment, as willingness to cooperate regarding common goals, and of affiliation, as relationship based upon trust. SOQs particularly allow for both: They are situated at the end of a troublesome topic area, which is linked to low agency on the patient’s side, and they reveal understanding of and interest in the patient. Following the paradigm of Conversation Analysis and German Gesprächsanalyse this paper analyzes the design and functions of SOQs as a means for securing and enhancing the relationship in the process of therapy. Our data comprise 15 videotaped first interviews following the manual of the Operationalized Psychodynamic Diagnostics. The analyses refer to all SOQs found but will be illustrated by means of a single conversation.
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331
This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
293
Since Lerner coined the notion of delayed completion in 1989, this recurrent social practice of continuing one’s speaking turn while disregarding an intermediate co-participant’s utterance has not been investigated with regard to embodied displays and actions. A sequential approach to videotaped mundane conversations in German will explain the occurrence and use of delayed completions. First, especially in multi-party and multi-activity settings, delayed completions can result from reduced monitoring and coordinating activities. Second, recipients can use intra-turn response slots for more extended responsive actions than the current speaker initially projected, leading to delayed completion sequences. Finally, delayed completions are used for blocking possibly misaligned co-participant actions. The investigation of visible action illustrates that delayed completions are a basic practice for retrospectively managing co-participant response slots.
...293
This paper studies how the turn-design of a highly recurrent type of action changes over time. Based on a corpus of video-recordings of German driving lessons, we consider one type of instructions and analyze how the same instructional action is produced by the same speaker (the instructor) for the same addressee (the student) in consecutive trials of a learning task. We found that instructions become increasingly shorter, indexical and syntactically less complex; interactional sequences become more condensed and activities designed to secure mutual understanding become rarer. This study shows how larger temporal frameworks of interpersonal interactional histories which range beyond the interactional sequence impinge on the recipient-design of turns and the deployment of multimodal resources in situ.