User Support for the Digital Humanities
- In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.
Author: | Heidemarie Sambale, Hanna HedelandORCiD, Tommi Antero Pirinen |
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URN: | urn:nbn:de:bsz:mh39-99948 |
DOI: | https://doi.org/10.3384/ecp2020172014 |
ISBN: | 978-91-7929-807-4 |
Parent Title (English): | Selected Papers from the CLARIN Annual Conference 2019. Leipzig, 30 September - 2 October 2019 |
Series (Serial Number): | Linköping Electronic Conference Proceedings (172) |
Publisher: | Linköping University Electronic Press |
Place of publication: | Linköping |
Editor: | Kiril Simov, Maria Eskevich |
Document Type: | Conference Proceeding |
Language: | English |
Year of first Publication: | 2020 |
Date of Publication (online): | 2020/08/05 |
Publicationstate: | Veröffentlichungsversion |
Reviewstate: | Peer-Review |
Tag: | CLARIAH-DE; CLARIN-D; DARIAH-DE; OTRS; application; corpora; data; digital humanities; help desk; research infrastructure; resources; software; usability; user support |
GND Keyword: | Benutzerfreundlichkeit; Digital Humanities; Forschungsdaten; Hilfesystem; Korpus <Linguistik> |
First Page: | 119 |
Last Page: | 125 |
DDC classes: | 000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft |
DDC classes: | 400 Sprache / 400 Sprache, Linguistik |
Open Access?: | ja |
Leibniz-Classification: | Sprache, Linguistik |
Linguistics-Classification: | Computerlinguistik |
Linguistics-Classification: | Korpuslinguistik |
Program areas: | P2: Mündliche Korpora |
Licence (English): | Creative Commons - Attribution 4.0 International |