User Support for the Digital Humanities
- In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.
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| Author: | Heidemarie Sambale, Hanna HedelandORCiD, Tommi Antero Pirinen |
|---|---|
| URN: | urn:nbn:de:bsz:mh39-99948 |
| DOI: | https://doi.org/10.3384/ecp2020172014 |
| ISBN: | 978-91-7929-807-4 |
| Parent Title (English): | Selected Papers from the CLARIN Annual Conference 2019. Leipzig, 30 September - 2 October 2019 |
| Series (Serial Number): | Linköping Electronic Conference Proceedings (172) |
| Publisher: | Linköping University Electronic Press |
| Place of publication: | Linköping |
| Editor: | Kiril Simov, Maria Eskevich |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of first Publication: | 2020 |
| Date of Publication (online): | 2020/08/05 |
| Publicationstate: | Veröffentlichungsversion |
| Reviewstate: | Peer-Review |
| Tag: | CLARIAH-DE; CLARIN-D; DARIAH-DE; OTRS; application; corpora; data; digital humanities; help desk; research infrastructure; resources; software; usability; user support |
| GND Keyword: | Benutzerfreundlichkeit; Digital Humanities; Forschungsdaten; Hilfesystem; Korpus <Linguistik> |
| First Page: | 119 |
| Last Page: | 125 |
| DDC classes: | 000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft |
| DDC classes: | 400 Sprache / 400 Sprache, Linguistik |
| Open Access?: | ja |
| Leibniz-Classification: | Sprache, Linguistik |
| Linguistics-Classification: | Computerlinguistik |
| Linguistics-Classification: | Korpuslinguistik |
| Program areas: | P2: Mündliche Korpora |
| Licence (English): |  Creative Commons - Attribution 4.0 International |