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User Support for the Digital Humanities

  • In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.

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Author:Heidemarie Sambale, Hanna HedelandORCiD, Tommi Antero Pirinen
Parent Title (English):Selected Papers from the CLARIN Annual Conference 2019. Leipzig, 30 September - 2 October 2019
Series (Serial Number):Linköping Electronic Conference Proceedings (172)
Publisher:Linköping University Electronic Press
Place of publication:Linköping
Editor:Kiril Simov, Maria Eskevich
Document Type:Conference Proceeding
Year of first Publication:2020
Date of Publication (online):2020/08/05
Tag:CLARIAH-DE; CLARIN-D; DARIAH-DE; OTRS; application; corpora; data; digital humanities; help desk; research infrastructure; resources; software; usability; user support
GND Keyword:Benutzerfreundlichkeit; Digital Humanities; Forschungsdaten; Hilfesystem; Korpus <Linguistik>
First Page:119
Last Page:125
DDC classes:000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft
DDC classes:400 Sprache / 400 Sprache, Linguistik
Open Access?:ja
Leibniz-Classification:Sprache, Linguistik
Program areas:P2: Mündliche Korpora
Licence (English):License LogoCreative Commons - Attribution 4.0 International