Volltext-Downloads (blau) und Frontdoor-Views (grau)

User Support for the Digital Humanities

  • In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.

Export metadata

Additional Services

Share in Twitter Search Google Scholar

Statistics

frontdoor_oas
Metadaten
Author:Heidemarie Sambale, Hanna HedelandORCiD, Tommi Antero Pirinen
URN:urn:nbn:de:bsz:mh39-99948
DOI:https://doi.org/10.3384/ecp2020172014
ISBN:978-91-7929-807-4
Parent Title (English):Selected Papers from the CLARIN Annual Conference 2019. Leipzig, 30 September - 2 October 2019
Series (Serial Number):Linköping Electronic Conference Proceedings (172)
Publisher:Linköping University Electronic Press
Place of publication:Linköping
Editor:Kiril Simov, Maria Eskevich
Document Type:Conference Proceeding
Language:English
Year of first Publication:2020
Date of Publication (online):2020/08/05
Publicationstate:Veröffentlichungsversion
Reviewstate:Peer-Review
Tag:CLARIAH-DE; CLARIN-D; DARIAH-DE; OTRS; application; corpora; data; digital humanities; help desk; research infrastructure; resources; software; usability; user support
GND Keyword:Benutzerfreundlichkeit; Digital Humanities; Forschungsdaten; Hilfesystem; Korpus <Linguistik>
First Page:119
Last Page:125
DDC classes:000 Allgemeines, Informatik, Informationswissenschaft / 020 Bibliotheks- und Informationswissenschaft
DDC classes:400 Sprache / 400 Sprache, Linguistik
Open Access?:ja
Leibniz-Classification:Sprache, Linguistik
Linguistics-Classification:Computerlinguistik
Linguistics-Classification:Korpuslinguistik
Licence (English):License LogoCreative Commons - Attribution 4.0 International