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“Oh, Now I have to Speak” older adults’ first encounters with voice-based applications in smartphone courses

  • This chapter deals with the question of what we can learn from interaction in institutional settings about the usability and learnability of everyday technologies such as voice-based Intelligent Personal Assistants (IPAs), especially for older adults or, more generally, less-expert technology users. Based on an analysis of video recordings made during smartphone courses in adult education centers in Germany, this contribution provides a qualitative and micro-analytical perspective on non-expert adult users’ processes of discovering and exploring voice-based technologies. Using the framework of multimodal conversation analysis, both linguistic formats and embodied actions are examined, revealing the participants’ situated and dynamic understandings of how one type of IPA (as a smartphone app or widget) works and operates. The analysis of these either guided or accidental discoveries of a new technology can provide new insights regarding the specific challenges associated with handling IPAs and instructing new users how to do so. Based on these observations, this chapter also provides some general thoughts on teaching digital skills to less-expert users

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Metadaten
Author:Florence OloffORCiDGND
URN:urn:nbn:de:bsz:mh39-129865
URL:https://www.transcript-publishing.com/978-3-8376-7200-8/voice-assistants-in-private-homes/?c=413000065
DOI:https://doi.org/10.14361/9783839472002
ISBN:978-3-8394-7200-2
Parent Title (English):Voice assistants in private homes. Media, data and language in interaction and discourse
Publisher:transscript
Place of publication:Bielefeld
Editor:Stephan Habscheid, Tim Hector, Dagmar Hoffmann, David Waldecker
Document Type:Part of a Book
Language:English
Year of first Publication:2025
Date of Publication (online):2025/01/23
Publishing Institution:Leibniz-Institut für Deutsche Sprache (IDS)
Publicationstate:Veröffentlichungsversion
Reviewstate:(Verlags)-Lektorat
Tag:Human-Computer-Interaction; Intelligent Personal Assistants; Media Studies; Smart home; Smartphone Courses; Voice Assistants; Voice-based Applications
GND Keyword:Smartphone; Sprachassistent; Technologie
First Page:147
Last Page:179
Open Access?:ja
Linguistics-Classification:Pragmalinguistik / Kommunikationsforschung
Program areas:Pragmatik
Licence (English):License LogoCreative Commons - Attribution-NonCommercial 4.0 International