@article{BoesshenzRissmannDeppermann2014,
  author    = {Katja V. B{\"o}{\"s}henz and Yvonne Ri{\"s}mann and Arnulf Deppermann},
  title     = {Sprachwissenschaftliche Analyse und Optimierung von Callcentergespr{\"a}chen},
  series   = {Sprachreport : Forschungen und Meinungen zur deutschen Sprache},
  volume    = {2010},
  number    = {1},
  publisher = {Institut f{\"u}r Deutsche Sprache},
  address   = {Mannheim},
  issn      = {0178-644X},
  url       = {https://nbn-resolving.org/urn:nbn:de:bsz:mh39-22046},
  pages     = {17 -- 19},
  year      = {2014},
  language  = {de}
}