TY  - CHAP
U1  - Buchbeitrag
A1  - Råman, Joonas
A1  - Oloff, Florence
ED  - Seppälä, Tanja
ED  - Lesonen, Sirkku
ED  - Iikkanen, Päivi
ED  - D'hondt, Sigurd
T1  - Mobilising assistance via complaints in digital skills courses for adults
T2  - Kieli, muutos ja yhteiskunta – Language, change and society. AFinLAn vuosikirja 2022
N2  - Within a rapidly digitalising society, it is important to understand how the learning and teaching of digital skills play out in situ, particularly amongst older adults who acquire these skills later in life. This paper focuses on participants engaged in the process of learning digital skills in adult education courses. Using video recordings from adult education centres in Finland and Germany, we explore how students mobilise their teachers’ assistance when encountering problems with their smartphones, laptops or tablets. Prior research on social interaction has shown that assistance can be recruited through a variety of verbal and embodied formats. In this specific educational setting, participants can use complaints about their digital skills or mobile devices to obtain assistance. Utilising multimodal conversation analysis, we describe two basic sequence types involving students’ complaints, discuss their cross-linguistic characteristics, and reflect on their connection to this educational setting and digital devices.
T3  - Suomen soveltavan kielitieteen yhdistyksen julkaisuja - 79 
KW  - multimodaalinen keskustelunanalyysi
KW  - aikuiskoulutus
KW  - digitaaliset taidot
KW  - avun mobilisointi
KW  - multimodal conversation analysis
KW  - Digitalisierung
KW  - Erwachsenenbildung
KW  - Kommunikation
KW  - Interaktion
KW  - Mobiles Endgerät
KW  - Multimodalität
KW  - Konversationsanalyse
KW  - adult education
KW  - digital skills
KW  - mobilising assistance
KW  - Finnisch
KW  - Deutsch
Y1  - 2022
UN  - https://nbn-resolving.org/urn:nbn:de:bsz:mh39-114608
SN  - 2343-2608
SS  - 2343-2608
SN  - 978-951-9388-74-8
SB  - 978-951-9388-74-8
U6  - https://doi.org/10.30661/afinlavk.114591
DO  - https://doi.org/10.30661/afinlavk.114591
SP  - 234
EP  - 260
PB  - Suomen soveltavan kielitieteen yhdistys AFinLA
CY  - Jyväskylä
ER  -